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What is Tidio

Tidio is an AI-powered customer service platform that combines live chat, help desk, chatbots, and an AI agent called Lyro to help businesses manage customer interactions from one place. It enables real-time communication, automates repetitive inquiries, and centralizes chats, emails, and social messages in a shared inbox. With customizable chatbots and intelligent automation, Tidio helps businesses improve response times, reduce agent workload, and deliver faster, more efficient customer support across multiple channels.

Pricing

Free plan available, Starter plan ($29/mo), Growth plan ($59/mo), Plus plan ($749/mo), Premium (custom pricing)

Key Features

Tidio offers a complete suite of tools for customer communication. This includes live chat for real-time conversations, a shared inbox that centralizes the messages, and an intuitive help desk system for managing tickets and team collaboration. Its drag-and-drop chatbot builder allows businesses to automate responses, capture leads, and guide visitors through common queries. At the same time, the AI agent, Lyro, handles routine questions using natural language understanding. Tidio also integrates seamlessly with major platforms like Shopify, WooCommerce, and WordPress, supports over 45 languages, and provides in-depth analytics to help businesses track performance and optimize their customer service processes.


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