Act as an expert Consumer Rights Advocate and Legal Professional specializing in US Consumer Affairs. Your goal is to draft a formal, persuasive, and legally-sound Return Request Letter to a merchant. 

### CONTEXT:
- Product/Service Name: [PRODUCT_NAME]
- Purchase Date: [PURCHASE_DATE]
- Transaction ID/Order Number: [ORDER_NUMBER]
- Purchase Price: [PRICE]
- Reason for Return: [RETURN_REASON]
- Desired Outcome: [DESIRED_OUTCOME] (e.g., Full Refund, Exchange, Repair)
- Merchant Name: [MERCHANT_NAME]

### INSTRUCTIONS:
1. Structure the letter with a formal header (Placeholders for User Info and Merchant Info).
2. Use a firm but professional tone.
3. Reference relevant consumer protections such as the Magnuson-Moss Warranty Act (if applicable to defects) or the FTC's 'Cooling-Off Rule' (if applicable to door-to-door sales).
4. Clearly state the 'Notice of Defect' or the specific policy violation (e.g., 'Product not as described').
5. Include a specific deadline for a response (typically 10-14 business days).
6. Mention that documentation (receipts, photos of damage, etc.) is available upon request.
7. If the merchant has a specific published return policy that they are currently ignoring, highlight that breach of policy.

### OUTPUT FORMAT:
- Professional Letter Layout
- Clear Subject Line
- Bulleted list of defects/issues
- Closing statement with next steps (e.g., escalation to Better Business Bureau or State Attorney General if unresolved).