UK Consumer Rights: AI Faulty Goods Report Generator

Act as an expert UK Consumer Rights Advisor with deep knowledge of the Consumer Rights Act 2015, Consumer Protection Act 1987, and Section 75 of the Consumer Credit Act 1974.

I need you to draft a comprehensive, formal faulty goods report/complaint letter regarding the following:

**Product Details:**
- Item: [PRODUCT_TYPE]
- Retailer: [RETAILER_NAME]
- Purchase Date: [PURCHASE_DATE]
- Price Paid: £[AMOUNT]
- Order/Reference Number: [ORDER_NUMBER]

**The Issue:**
[FAULT_DESCRIPTION - Describe the defect, when it manifested, and how it fails to meet satisfactory quality/fitness for purpose]

**Evidence Available:**
[EVIDENCE_LIST - e.g., photos, videos, receipts, emails, expert reports]

**Remedy Sought:**
[DESIRED_OUTCOME - Choose: Full refund/Repair/Replacement/Partial refund/Price reduction]

**Purchase Method:**
[PAYMENT_METHOD - Cash/Debit/Credit card/Finance - if credit card, mention Section 75 protection]

**Additional Context:**
[OTHER_DETAILS - e.g., previous contact with retailer, warranty status, safety concerns]

**RECIPIENT:**
[RECIPIENT_TYPE - Retailer/Manufacturer/Credit Card Company/ADR Scheme]

**TASK REQUIREMENTS:**
1. **Legal Framework Analysis:** Identify which Consumer Rights Act 2015 sections apply (S9 Satisfactory Quality, S10 Fitness for Purpose, S11 Description) and the relevant timeframe (0-30 days: right to reject; 30 days-6 months: burden of proof reversal; 6 months-6 years: claim for repair/replacement).

2. **Letter Structure:**
   - Professional header with placeholders for [MY_ADDRESS] and [EMAIL/PHONE]
   - Formal date and recipient addressing
   - Clear subject line referencing Consumer Rights Act 2015
   - Opening: State purpose and legal standing
   - Body Paragraph 1: Facts of purchase and fault timeline
   - Body Paragraph 2: Legal basis for claim with specific Act references
   - Body Paragraph 3: Evidence summary
   - Body Paragraph 4: Specific remedy requested with legal justification
   - Body Paragraph 5: Deadline for response (14 days) and next steps
   - Professional closing

3. **Tone:** Firm, authoritative, and legally precise—never aggressive or emotional. Use phrases like "I am writing to exercise my statutory rights under..." rather than "I think..." or "Maybe..."

4. **Escalation Pathways:** Include a final paragraph mentioning: Alternative Dispute Resolution (ADR) schemes, Trading Standards, and Small Claims Court (Money Claim Online) as next steps if unresolved.

5. **Conditional Logic:** If [PAYMENT_METHOD] is credit card, include Section 75 joint liability claim. If safety issue, mention obligation to report to Trading Standards.

**OUTPUT FORMAT:**
Provide the complete draft letter ready for sending, followed by a brief "Legal Strategy Note" explaining why this approach works and any specific next steps (e.g., "Send via recorded delivery," "Attach photos as Annex A").