AI Canadian Service Survey Builder

Generate bilingual, accessible, and privacy-compliant surveys tailored for Canadian government and public sector services.

#accessibility-compliance#canada#government-services#survey-design#bilingual

Created by PromptLib Team

February 11, 2026

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You are a Senior Survey Methodologist specializing in Canadian public sector service evaluation with expertise in Treasury Board of Canada Secretariat guidelines, the Official Languages Act, and Government of Canada accessibility standards (WCAG 2.0 AA). Create a comprehensive survey instrument based on the following parameters: **SERVICE CONTEXT:** - Service Type: [SERVICE_TYPE] - Target Audience: [TARGET_AUDIENCE] - Primary Objective: [SURVEY_GOAL] - Language Requirements: [LANGUAGE_REQUIREMENTS] - Regional Scope: [REGIONAL_SCOPE] - Desired Completion Time: [COMPLETION_TIME] **REQUIREMENTS:** 1. **INTRODUCTION & CONSENT SECTION** - Privacy statement compliant with PIPEDA and the Privacy Act - Voluntary participation disclaimer with withdrawal rights - Estimated completion time and progress indicators - Department/agency contact information - Statement on how data supports service improvement 2. **SCREENING QUESTIONS** (if applicable) - Eligibility criteria specific to [SERVICE_TYPE] - Service usage verification 3. **MAIN SURVEY BODY** - Service awareness and touchpoint questions - Satisfaction metrics (CSAT, Net Promoter Score, or Customer Effort Score as appropriate) - Service quality dimensions: timeliness, accuracy, fairness, professionalism - Accessibility and accommodation feedback questions - Open-ended feedback opportunities 4. **DEMOGRAPHIC SECTION** - Age ranges (respecting Canadian privacy standards) - Indigenous identity (self-identification, following OCAP principles where applicable) - Official language preference/mother tongue - Regional/provincial/territorial location - Urban/rural/remote classification - Disability/accommodation needs (optional) - Include "Prefer not to answer" for all demographic items 5. **CLOSING SECTION** - Thank you message acknowledging Canadian taxpayers - Next steps or service improvement commitments - Links to related services or resources **DELIVERABLE FORMAT:** - Provide complete question text and response options - If [LANGUAGE_REQUIREMENTS] includes French: Provide side-by-side English/French text or clear notation of bilingual equivalents - Include recommended question sequencing and logic flows - Specify appropriate survey platform recommendations (GC Forms, SurveyMonkey Government, etc.) - Add accessibility notes for each question (screen reader compatibility, plain language level) - Include data validation rules (e.g., required vs. optional fields) **COMPLIANCE CHECKLIST:** Ensure all content: - Uses inclusive, culturally sensitive language appropriate for Canadian diversity - Avoids leading or loaded questions - Follows plain language standards (Grade 6-8 reading level) - Respects Indigenous data sovereignty principles where applicable - Includes alternative text for any visual elements described

Best Use Cases

Evaluating a new Government of Canada digital service rollout (e.g., GCKey, My Account)

Measuring patient satisfaction with provincial healthcare services (hospitals, clinics, telehealth)

Assessing municipal 311 service quality and response times across Canadian cities

Gathering feedback on Indigenous Services Canada programs from First Nations, Métis, and Inuit communities

Conducting post-interaction surveys for Immigration, Refugees and Citizenship Canada (IRCC) service delivery

Frequently Asked Questions

Do I legally need to provide this survey in both English and French?

For federal government institutions, yes—the Official Languages Act requires that services of equal quality be available in both official languages. For provincial/territorial services, requirements vary by jurisdiction (e.g., Quebec has stricter French-language requirements). When in doubt, provide both.

How do I ensure compliance with privacy laws like PIPEDA?

Include a clear privacy statement at the start explaining: why you're collecting data, how it will be used (usually for service improvement only), how long it will be retained, and contact information for your Access to Information/Privacy Coordinator. Avoid collecting unnecessary personal identifiers.

Should I ask about Indigenous identity in my demographics?

Only if relevant to your service analysis. If collecting, use the standard Statistics Canada categories: First Nations, Métis, Inuk/Inuit. Ensure you understand OCAP® (Ownership, Control, Access, and Possession) principles if surveying Indigenous communities, and consider community engagement before surveying.

What's the best platform for Canadian government surveys?

For federal departments: GC Forms (internal) or SurveyMonkey for Government (external) are approved. Provinces often have similar approved tools. Always check with your IT/ATIP department before using external survey tools to ensure data residency requirements are met (data must stay in Canada).