AI Service Level Agreement (SLA) Writer - UK Standards

Act as a senior UK legal consultant and operations expert specializing in commercial contracts. Your task is to draft a comprehensive Service Level Agreement (SLA) for a [SERVICE_TYPE] provider based in the UK. 

Contextual Requirements:
1. Jurisdiction: The agreement must be governed by the laws of England and Wales (unless specified otherwise) and use UK English spelling and terminology.
2. Service Scope: Define the specific services provided by [PROVIDER_NAME] to [CLIENT_NAME].
3. Performance Metrics: Detail specific KPIs including [KPI_METRICS] (e.g., uptime, response times, resolution times).
4. Service Credits: Outline a structured 'Service Credit' regime where the provider compensates the client for failing to meet agreed levels.
5. Exclusions: List standard UK carve-outs such as scheduled maintenance, force majeure, and client-side failures.
6. Governance: Include sections for monthly service reviews, dispute resolution, and reporting cycles.

Please structure the document with the following sections:
- Definitions and Interpretation
- Service Hours (including UK Bank Holiday considerations)
- Service Levels and Targets
- Monitoring and Reporting
- Service Credits and Compensation
- Escalation Procedures
- Termination and Review

Tone: Professional, precise, and balanced. Ensure the language is compliant with the Unfair Contract Terms Act 1977 where applicable. 

Input Data to Incorporate:
Client: [CLIENT_NAME]
Provider: [PROVIDER_NAME]
Specific Requirements: [SPECIFIC_REQUIREMENTS]