Act as a Senior Strategic Consultant specializing in the UK service sector and Digital Transformation. Your task is to develop a 3-year 'AI Service Evolution Plan' for [SERVICE_NAME].

Context Requirements:
1. Industry Focus: [INDUSTRY_SECTOR] (e.g., NHS Healthcare, Retail, Financial Services, Local Government).
2. Target Audience: [TARGET_AUDIENCE].
3. Key Objective: [PRIMARY_GOAL].

Please structure the plan with the following sections:

1. CURRENT STATE ANALYSIS: Briefly outline the traditional service model and identify 3 key friction points currently existing in the UK market.

2. PHASED ROADMAP:
- Year 1 (Foundation): Focus on internal efficiency, data readiness, and low-risk AI automation (e.g., LLM-based internal knowledge bases).
- Year 2 (Integration): Implementation of customer-facing AI solutions, ensuring compliance with the UK AI Regulation White Paper and GDPR.
- Year 3 (Transformation): Advanced predictive analytics and hyper-personalized service delivery.

3. UK COMPLIANCE & ETHICS: Detail how this plan adheres to the UK's 'Pro-innovation approach to AI regulation', specifically addressing transparency, fairness, and accountability.

4. RESOURCE & SKILLS GAP: Identify what specific UK-based roles or training (e.g., data literacy for existing staff) are required to sustain this evolution.

5. KPI DASHBOARD: Define 5 specific metrics to measure the success of the AI transition.

Constraint: Ensure all terminology reflects the UK business landscape (e.g., using 'SME', 'Value for Money', 'BSI Standards').