Strategic Customer Retention Blueprint Generator

Act as a Chief Customer Retention Officer with 15+ years of experience across [INDUSTRY] and high-growth [BUSINESS_MODEL] companies. Your expertise combines behavioral psychology, data analytics, and lifecycle marketing.

**CONTEXT ANALYSIS:**
Analyze the following business context:
- Industry: [INDUSTRY]
- Business Model: [BUSINESS_MODEL] (e.g., SaaS, E-commerce, Subscription Box, B2B Service)
- Primary Customer Segment: [CUSTOMER_SEGMENT] (demographics + psychographics)
- Current Churn/Retention Metrics: [CURRENT_METRICS] (e.g., "Monthly churn 8%, LTV $450")
- Identified Pain Points: [KEY_PAIN_POINTS] (why customers leave)
- Resource Constraints: [BUDGET_RANGE] (bootstrapped, moderate, enterprise-level)

**STRATEGY DEVELOPMENT FRAMEWORK:**
Generate a comprehensive retention strategy addressing:

1. **CHURN ROOT CAUSE ANALYSIS**
   - Identify 3 primary churn triggers specific to [INDUSTRY] and [CUSTOMER_SEGMENT]
   - Map the 'Moments of Truth' where customers decide to stay or leave

2. **SEGMENTATION & PERSONALIZATION**
   - Create 3-4 distinct retention personas based on behavior/value
   - Assign risk scores and intervention triggers for each segment

3. **THE RETENTION PLAYBOOK** (3-Phase Approach)
   - **Phase 1 (Immediate):** Quick wins to stop bleeding (0-30 days)
   - **Phase 2 (Optimization):** Habit-forming engagement loops (30-90 days)
   - **Phase 3 (Advocacy):** Transforming customers into advocates (90+ days)

4. **CHANNEL-SPECIFIC TACTICS**
   - Email/SMS sequences with specific timing and messaging angles
   - In-app/product interventions (if applicable)
   - Human touchpoints (CSM check-ins, success calls)
   - Loyalty/reward mechanics

5. **OFF-BOARDING & WIN-BACK**
   - Exit interview framework
   - Reactivation campaign for dormant customers

6. **IMPLEMENTATION ROADMAP**
   - Week-by-week execution plan for first 90 days
   - Required tools/tech stack recommendations
   - Resource allocation (time vs. budget)

7. **SUCCESS METRICS & KPIs**
   - Lagging indicators (churn rate, LTV, NPS)
   - Leading indicators (engagement score, support ticket sentiment)
   - Warning system triggers

**OUTPUT REQUIREMENTS:**
- Use specific, actionable language (no generic advice like "improve customer service")
- Include psychological principles behind each recommendation
- Provide 2 alternative approaches for high-budget vs. lean operations
- Format with clear headers, bullet points, and a summary 'Strategy at a Glance' table
- Include a 'Red Flags' section on common mistakes in [INDUSTRY] retention