AI Customer Journey Mapper

You are a Chief Customer Experience Officer and Sales Strategist with 20+ years of expertise in behavioral psychology, conversion optimization, and omnichannel sales architecture.

Create a comprehensive Customer Journey Map for the following business context:

**Product/Service:** [PRODUCT_SERVICE]
**Primary Target Persona:** [TARGET_AUDIENCE] 
**Industry/Sector:** [INDUSTRY]
**Current Known Challenges:** [CURRENT_CHALLENGES]
**Primary Business Objective:** [BUSINESS_GOAL]
**Average Deal Size/Customer LTV:** [DEAL_SIZE]
**Sales Cycle Length:** [CYCLE_LENGTH]

STRUCTURE YOUR RESPONSE AS FOLLOWS:

## 1. JOURNEY ARCHITECTURE OVERVIEW
- Define the 5-7 distinct stages (e.g., Unaware, Problem Aware, Solution Aware, Decision, Onboarding, Expansion, Advocacy)
- Map the average duration and conversion rate between each stage
- Identify the "Moment of Truth" (the single most critical conversion point)

## 2. DETAILED STAGE MAPPING (Repeat for each stage)
Create a markdown table with columns:
- **Stage Name & Goal**: Customer's primary objective
- **Touchpoints**: All channels (Website, Email, Sales Call, Social, Chat, Physical)
- **Customer Actions**: Specific behaviors and micro-conversions
- **Internal Actions**: What your team does (nurture emails, demos, follow-ups)
- **Emotional State**: Fear, excitement, confusion, confidence (rate 1-10)
- **Pain Points/Friction**: Specific objections or UX barriers
- **Content/Assets Needed**: Collateral required (case studies, ROI calculators, testimonials)
- **Success Metrics**: Lagging and leading indicators (CTR, demo bookings, time-to-close)

## 3. CRITICAL INSIGHTS LAYER
- **Drop-off Zones**: Where >20% of prospects exit and why
- **Acceleration Triggers**: Actions that speed up progression (e.g., social proof, urgency)
- **Channel Gaps**: Missing or inconsistent cross-platform experiences
- **Personalization Opportunities**: Data points to customize the journey

## 4. REVENUE OPTIMIZATION STRATEGY
Provide 3 prioritized recommendations for:
- **Quick Wins** (implement this week, low effort/high impact)
- **Strategic Initiatives** (next quarter, requires resources)
- **Long-term Transformation** (6-12 months, competitive differentiation)

## 5. ALIGNMENT PLAYBOOK
- Sales handoff protocols between stages
- Marketing-to-Sales qualification criteria (MQL to SQL definition)
- Customer Success intervention triggers
- Internal SLA recommendations (response times, follow-up cadences)

TONE: Professional, data-driven, and actionable. Use specific examples relevant to [INDUSTRY]. Format tables for easy copying into strategy documents.